Just ask
Asking about
Measurements, fit, condition, shipping, anything. Someone answers, and no one is turned away.
Every piece here is one of one, so no question about one is too small.
We are in Hong Kong, GMT+8. Most messages get an answer the same day.
Four ways in
- WhatsApp+852 4662 4688Best for measurements, extra photos and anything that needs a back and forth.
- Instagram@nowfromthen_shopDM us on the post. Handy if you saw the piece there and want to ask about it.
- Emailinfo@nowfromthen.comConsigning, an order that has already shipped, or anything with a document attached.
Or write to us here
What people usually ask
- Measurements and fit
- Tell us the piece and we will measure it flat, or compare it to something you already own.
- Condition
- Every flaw is in the listing, photographed. If you want a closer look at one, ask and we will shoot it again.
- Shipping and duties
- Worldwide from Hong Kong. Duties and taxes are included up to HK$3,200, or US$400 to the US. Tell us the country and we will confirm the delivered price and the timing.
- Is it real
- A bag with an Entrupy certificate shows it on its listing, and the certificate travels with the piece. For any other bag, authentication is available on request: ask before you buy.
Got something to sell
Consignment, done for you. We photograph, list and ship, and you get paid when it sells.
Start consigningAlready ordered
Your confirmation email has the tracking. Send us the order number and we will chase it with you.
Track an order